Desempeño organizacional. Una revisión teórica de sus dimensiones y forma de medición

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María del Rosario Barradas Martinez http://orcid.org/0000-0002-9028-4996
José Rodríguez Lázaro http://orcid.org/0000-0001-5366-2938
Ivonne Maya Espinoza http://orcid.org/0000-0001-9220-9028

Resumen

En los últimos años, se ha observado un creciente interés en la medición del desempeño organizacional como estrategia para mejorar la eficiencia y competitividad de la organización. Desde esta perspectiva, el propósito de esta investigación exploratoria y descriptiva fue revisar la literatura sobre el desempeño organizacional, sus dimensiones y formas de medición. El análisis realizado sugiere que, en el entorno cambiante y competitivo actual, las medidas financieras no son suficientes para su medición, debido a que carecen de un enfoque estratégico al no proporcionar datos sobre calidad, capacidad de respuesta y flexibilidad. Por ello, es necesario emplear técnicas que midan de manera integral esta variable. Se concluye que la medición del desempeño implica más que una evaluación financiera, contable o de mercado puesto que la calidad, la satisfacción de los clientes, la innovación, la creación de nuevo conocimiento y la percepción de los grupos de interés internos y externos reflejan de forma más integral el desempeño de la organización.

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BARRADAS MARTINEZ, María del Rosario; RODRÍGUEZ LÁZARO, José; MAYA ESPINOZA, Ivonne. Desempeño organizacional. Una revisión teórica de sus dimensiones y forma de medición. RECAI Revista de Estudios en Contaduría, Administración e Informática, [S.l.], p. 21 - 40, abr. 2021. ISSN 2007-5278. Disponible en: <https://recai.uaemex.mx/article/view/15678>. Fecha de acceso: 02 dic. 2022 doi: https://doi.org/10.36677/recai.v10i28.15678.
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